United Airlines Settles Lawsuit Over Passenger Dragged Off Plane

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The United Airlines baggage claim in LaGuardia airport this month. Credit John Taggart for The New York Times

David Dao, the man who was seen being dragged off a United Airlines jet on April 9 in videos that sparked widespread outrage, has reached a settlement with the airline for an undisclosed amount, his lawyers said on Thursday.


United Criticized Over Passenger Dragged From Plane

After facing a backlash, the airline apologized for its treatment of the passenger.

By THE NEW YORK TIMES on Publish Date April 10, 2017. Photo by 7NEWS24, via YouTube. Watch in Times Video »

“Mr. Munoz said he was going to do the right thing, and he has,” Thomas A. Demetrio, one of Mr. Dao’s lawyers, said of Oscar Munoz, United’s chief executive. “In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded.”

Charles Hobart, a United spokesman, confirmed the settlement.

“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411,” he said in an email. “We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”

On Thursday, United announced several steps to prevent such episodes from reocurring and said passengers who had arrived on the aircraft shouldn’t have to give up their seats. The airline said it would create a new check-in process that would allow passengers to volunteer to give up their seats for compensation, and increased the limit of that compensation from $1,350 to $10,000.

United had previously announced it would no longer ask law enforcement officers to remove passengers from its planes over booking issues, and that crew members would be booked into seats at least an hour before departure.

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