State of the Art: Tech’s Frightful Five: They’ve Got Us

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Their growth has prompted calls for greater regulation and antitrust intervention. There’s rising worry, too, over their softer, noneconomic influence over culture and information — for instance, fears over how Facebook might affect democracies — as well as the implicit threat they pose to the jurisdictions of world governments.


An Amazon warehouse in Robbinsville, N.J. Amazon sells not only goods but also home services. Credit John Taggart for The New York Times

These are all worthy topics for discussion, but they are also fairly cold and abstract. So a better way to appreciate the power of these five might be to take the very small view instead of the very large — to examine the role each of them plays in your own day-to-day activities, and the particular grip each holds on your psyche.

So, last week I came up with a fun game: If an evil, tech-phobic monarch forced you to abandon each of the Frightful Five, in which order would you do so, and how much would your life deteriorate as a result? To help answer this, please take a moment with this column’s companion quiz.

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Which Tech Giant Would You Drop?

The Big Five tech companies increasingly dominate our lives. Could you ditch them?

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When I went through the thought experiment, I found that dropping the first couple of tech giants was pretty easy — but after that the process became progressively more unbearable. For me, Facebook was the first to go. I tend to socialize online using Twitter, Apple’s messaging system, and Slack, the office-chat app, so losing Mark Zuckerberg’s popular service (and its subsidiaries, Instagram, WhatsApp and Messenger) was not such a big deal.

Next, for me, was Microsoft, which I found slightly more difficult to quit. I don’t normally use any Windows devices, but Microsoft’s word-processing program, Word, is an essential tool for me, and I’d hate to lose it.

In third place, full of regrets: Apple. There’s nothing I use more than my iPhone, and close behind are my MacBook and iMac 5K, which may be the best computer I’ve ever owned. Abandoning Apple would prompt deep and truly annoying rearrangements in my life, including braving Samsung’s bad software. But I could do it, grudgingly.

It’s when I imagine getting down to the last two that life becomes something else. It’s here that you begin to confront how thoroughly the Frightful Five have woven their way into our lives, and how completely we’ve come to depend on them.

In fourth place, for me, was Google. I just can’t fathom living without it. Without the world’s best search engine, my job would become well-nigh impossible. Without YouTube, it would become significantly less entertaining. Without everything else Google makes — email, maps, calendar, translation software, photo storage and the Android mobile operating system, which I’d need after ditching Apple — I’d be relegated to a life of some poor soul from long ago (say, 1992).


Facebook, popular worldwide, might be hard for some people to give up. Credit Ng Han Guan/Associated Press

And then, finally, we confront the master of my domain. I have been shopping at Amazon almost since the moment it went online in the 1990s. (I was a curious college student, I liked to experiment.) Every year since, as my life got busier and accreted more responsibility (in other words, as I became more and more of a stereotypical dad), Amazon took on an ever-greater role in my life.

When the kids were born, it became my household’s Costco — supplier of diapers and other baby gear. Then it began to launch a series of services designed to remove any decision-making from shopping: My toilet paper, paper towels and other consumables now come to my house on schedule, no thinking required. Then Amazon launched media, and I was more hooked: It had me for packaged goods, so why not movies and TV shows, too?

A few years ago I would have thought that was the limit. Then came Echo, the company’s talking computer, which speaks through a persona known as Alexa, and which has infected my family like a happy virus.

Echo has a way of ingratiating itself into one’s most mundane moments. I rewired my household’s lights to be able to control them through Alexa. I changed the kind of coffee I buy so that I could tell Alexa to reorder it. When Amazon announced, this week, a new screen-enabled Echo, and a feature to let Echos act as phones, I experienced another frisson of possibility. Amazon, I see now, is well on its way to becoming my household’s brain, a kind of butler in the sky that runs the place for me.

Which brings me back to my new TV. Did you know that Amazon now sells not just goods but also home services? If you buy a TV, it will offer to sell you a wall mount, and if you buy the mount, it will offer to send someone to your house to install the equipment for a surprisingly reasonable fee. What might, in the past, have taken a trip to several stores, a truck, some tools, some friends, and many hours now gets done in a handful of clicks.

One evening three days after I’d ordered the TV, the Amazon men came by and set up the whole thing while I cooked dinner.

If such a future makes you blanch, that’s the right reaction. I have fallen victim to the convenience trap, and you’re right to laugh at me, and also to spin dystopian visions from my behavior — a future in which many others do as I do, in which vast portions of commercial activity flow through this single online store. And sure, you can decide to opt out; you can drive to Target, your life won’t end if you don’t patronize Amazon.

But if it’s not Amazon for you, it’ll be another of the five. Or, more likely, it already is. It’s too late to escape.

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