So even though PayPal notified me that they would fix the transaction, that apparently was not correct.
So I was then told to log in and submit a dispute on the charge. Unfortunately, a duplicate charge is not a category option within the PayPal system. This resulted in the new operator asking for feedback and putting me on hold at least 3 times. He kept telling me to select options that were not on the form.
I distinctly got the impression that he wanted to hang up on me and force me to go through the form by myself, but the form was obviously not the right form for this problem so I had to stick with this joker to get my account fixed and money back.
Now before I began working on the internet, I used to be an accountant and worked extensively with commercial collection agencies such as The CIT group and others. I do understand that these call centers don’t like to keep people on the phone as this essentially costs them money. As I write this, I’ve been on the phone for 32 minutes, which is probably completely screwing up the call centers response metrics.
Not my problem, but it shouldn’t result in agents trying to dump me off the phone before they have actually helped me with a problem.
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